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Grievance Redressal

How to raise a complaint and our response timelines, as required under Indian law.

Effective 5 October 2026Codetrays IT Pvt Ltdlocalhost:3000pravaasigo.com

1. Our commitment

Code Trays and PravaasiGo are brands owned and operated by Codetrays IT Private Limited (“Codetrays IT Pvt Ltd”, “Company”, “we”, “us”, “our”). This policy applies to localhost:3000, pravaasigo.com, their sub-domains (including client storefronts we host), our client portal and admin systems, mobile apps and related services (together, the “Platforms”).

We take complaints seriously. In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the DPDP Act, 2023, we have appointed a Grievance Officer for all Platforms, including PravaasiGo.

2. Grievance Officer

  • Grievance Officer: Designated officer of the Company

3. How to raise a grievance

  • Email the Grievance Officer with your name, contact details, the Platform concerned (e.g. localhost:3000, pravaasigo.com), your project or booking ID, and a description of the issue with any supporting documents.
  • For data protection requests, mention “Data Request” in the subject.

4. Timelines

  • Acknowledgement of your complaint

    Timeline
    Within 24 hours (48 hours on holidays)

  • Resolution / reasoned response

    Timeline
    Within 15 days of receipt

  • Content removal requests under IT Rules, 2021 (where applicable)

    Timeline
    Within 72 hours

5. Escalation

If you are not satisfied with our response, you may approach the National Consumer Helpline (consumerhelpline.gov.in, 1915), the appropriate Consumer Commission, or — for personal data matters — the Data Protection Board of India.

© 2026 Codetrays IT Private Limited. Code Trays and PravaasiGo are brands of Codetrays IT Pvt Ltd.