Refund & Cancellation Policy

How cancellations and refunds work for software/marketing services and for travel bookings.

Effective 5 October 2026Codetrays IT Pvt Ltdlocalhost:3000pravaasigo.com

1. Overview

Code Trays and PravaasiGo are brands owned and operated by Codetrays IT Private Limited (“Codetrays IT Pvt Ltd”, “Company”, “we”, “us”, “our”). This policy applies to localhost:3000, pravaasigo.com, their sub-domains (including client storefronts we host), our client portal and admin systems, mobile apps and related services (together, the “Platforms”).

This policy explains how cancellations and refunds work for (A) our software, design and marketing Services and (B) travel bookings made through PravaasiGo.

2. Software, design & marketing services

Cancelled before work starts (within 48 hours of paying the advance and before the kick-off call)
Refund
100% of the advance, less payment gateway charges
Cancelled after work has started
Refund
Advance is adjusted against work completed; any unused balance is refunded
Milestone delivered and approved (or deemed approved)
Refund
Non-refundable
Monthly retainers (SEO, social media, ads management)
Refund
Cancel with 15 days’ notice before the next billing date; the current month is non-refundable
Third-party costs (domains, hosting, licences, plugins, stock assets, ad spend)
Refund
Non-refundable once purchased or spent
We are unable to deliver the agreed scope
Refund
Refund of amounts paid for undelivered milestones
Store — source code purchase
Refund
Refundable within 24 hours if the download/repository access has not been shared; non-refundable after delivery
Store — deploy for me
Refund
Full refund before set-up starts; after set-up starts the template price is retained and the deployment fee is refunded pro-rata

Situation	Refund
Cancelled before work starts (within 48 hours of paying the advance and before the kick-off call)	100% of the advance, less payment gateway charges
Cancelled after work has started	Advance is adjusted against work completed; any unused balance is refunded
Milestone delivered and approved (or deemed approved)	Non-refundable
Monthly retainers (SEO, social media, ads management)	Cancel with 15 days’ notice before the next billing date; the current month is non-refundable
Third-party costs (domains, hosting, licences, plugins, stock assets, ad spend)	Non-refundable once purchased or spent
We are unable to deliver the agreed scope	Refund of amounts paid for undelivered milestones
Store — source code purchase	Refundable within 24 hours if the download/repository access has not been shared; non-refundable after delivery
Store — deploy for me	Full refund before set-up starts; after set-up starts the template price is retained and the deployment fee is refunded pro-rata

If you are unhappy with a deliverable, tell us within 7 days of delivery. We will revise it within the agreed scope before any refund is considered.

3. PravaasiGo travel bookings

Travel cancellations are governed primarily by the rules of the airline, hotel or operator providing the service. The applicable rules are displayed before payment and in your booking confirmation.

Flights
Cancellation & refund
As per airline fare rules. Refund = amount refunded by the airline minus airline cancellation charges and our service fee. Non-refundable fares refund only statutory taxes where applicable.
Hotels & stays
Cancellation & refund
As per the property’s policy shown at booking. Free-cancellation bookings are fully refundable if cancelled before the deadline.
Tour packages & group trips
Cancellation & refund
30+ days before departure: 90% refund · 15–29 days: 50% · 7–14 days: 25% · under 7 days or no-show: no refund — unless the package states different terms.
Activities, events & transfers
Cancellation & refund
As per the operator’s terms; usually non-refundable within 24–48 hours of the start time.
Convenience / service fees
Cancellation & refund
Non-refundable, except where the cancellation is caused by us.

Booking type	Cancellation & refund
Flights	As per airline fare rules. Refund = amount refunded by the airline minus airline cancellation charges and our service fee. Non-refundable fares refund only statutory taxes where applicable.
Hotels & stays	As per the property’s policy shown at booking. Free-cancellation bookings are fully refundable if cancelled before the deadline.
Tour packages & group trips	30+ days before departure: 90% refund · 15–29 days: 50% · 7–14 days: 25% · under 7 days or no-show: no refund — unless the package states different terms.
Activities, events & transfers	As per the operator’s terms; usually non-refundable within 24–48 hours of the start time.
Convenience / service fees	Non-refundable, except where the cancellation is caused by us.

If a supplier cancels or materially changes a booking, you can choose an alternative or a refund of the amount we receive back from the supplier.
Requests must be made from your registered email/phone or account with the booking ID.
Date or name changes are subject to supplier approval and charges.

4. How to request & timelines

Email our support email with your project/booking ID and reason.
We acknowledge requests within 48 hours.
Approved refunds are initiated within 7 working days to the original payment method. Banks/cards may take a further 5–10 working days to credit.
For travel bookings, refunds are processed after the supplier releases the funds to us.

5. Chargebacks

Please contact us before raising a chargeback so we can resolve the issue quickly. Unjustified chargebacks may lead to suspension of the account and recovery of costs.